Privacy Policy

1. Who We Are

Hella Technology LLC ("Hella Technology," "we," "us," or "our") is a managed IT and cybersecurity company based in South Burlington, Vermont. This Privacy Policy explains how we collect, use, and protect your information when you use our services or visit our website.

2. Information We Collect

Account information: Name, email address, and password (managed securely by Clerk).

Billing information: Billing name, address, and payment method (processed and stored by Stripe — we never see or store full card numbers).

Service data: Information about your devices, network, and IT environment as necessary to provide managed services.

Usage data: Log data, IP addresses, browser type, and pages visited on our portal for security and performance monitoring.

3. How We Use Your Information

• To provide, manage, and improve our IT and security services
• To process payments and send billing notifications
• To communicate about your account, tickets, and service updates
• To comply with legal obligations
• To detect and prevent fraud and security threats

4. How We Share Your Information

We do not sell your personal information. We share information only with:

• Stripe — to process payments and manage subscriptions
• Clerk — to manage authentication and account security
• Service providers — who assist us in delivering IT support, under confidentiality agreements
• Law enforcement — when required by law or to protect the rights and safety of others

5. Data Retention

We retain your account and billing information for as long as your account is active and for up to 7 years after closure to comply with tax and legal obligations. Service logs are retained for 90 days.

6. Your Rights

Under Vermont's consumer protection laws, and where applicable under other regulations, you have the right to:

• Access a copy of the personal information we hold about you
• Correct inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

To exercise these rights, contact us at privacy@hellatechnology.com.

7. Cookies

We use session cookies required for authentication and security. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though some portal features may not work correctly.

8. Security

We use industry-standard security practices including TLS encryption, access controls, and regular security assessments to protect your information. However, no method of transmission over the internet is 100% secure.

9. Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you by email or through the client portal when we make material changes. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact

Privacy questions or requests can be sent to privacy@hellatechnology.com or by mail at Hella Technology LLC, South Burlington, VT 05403.